Aged care & Support at Home advice · Victoria
Finding your way through aged care, together.
Maiden Aged Care Client Advisors helps you navigate My Aged Care, Support at Home and home care options across Melbourne and surrounding Victorian regions. We offer clear explanations and step-by-step guidance, so you can understand your options, make informed decisions and feel confident about your care.
Compassionate advisors who listen to your needs and help you achieve your goals.
Our service regions
We offer aged care guidance across Melbourne and surrounding Victorian regions.
Our service area includes the Yarra Valley and Dandenong Ranges, Mornington Peninsula, Geelong and the Bellarine, and Phillip Island, plus parts of the Daylesford and Macedon Ranges, Goldfields, Goulburn, High Country, Gippsland and Great Ocean Road regions. Contact us to confirm availability in your suburb or town.
Region descriptions and photo credits
- Melbourne: The Yarra River and Melbourne skyline.Photo: Donaldytong. Melbourne Yarra River.jpg · CC BY-SA 3.0.
- Yarra Valley and Dandenong Ranges: Vineyard rows at Rochford Wines in the Yarra Valley.Photo: MusikAnimal. Rochford Wines vineyard in Yarra Valley Australia.jpg · CC BY-SA 4.0.
- Mornington Peninsula: Beach boxes at Dromana.Photo: Gaye Launder. Beach Boxes Panorama (20322474398).jpg · CC BY 2.0.
- Geelong and the Bellarine: Boats and buildings on the Geelong waterfront.Photo: Marcus Wong Wongm. Waterfront-geelong.jpg · CC BY-SA 3.0.
- Phillip Island: The coastal boardwalk and rocky shoreline at the Nobbies.Photo: KeepActive Australia from Melbourne, VIC, Australia. The Nobbies Walk at Phillip Island VIC Australia.jpg · CC BY-SA 4.0.
- Daylesford and Macedon Ranges — parts: Trees and reeds around Lake Daylesford.Photo: Canberranone. Lake Daylesford, Victoria.jpg · CC BY-SA 4.0.
- Goldfields — parts: Paths and mature trees in Ballarat Botanical Gardens.Photo: Peterdownunder. Ballarat Botanical Gardens panorama.JPG · CC BY-SA 3.0.
- Goulburn — parts: The Goulburn River at Seymour.Photo: Mattinbgn. SeymourGoulburnRiver.JPG · CC BY-SA 3.0.
- High Country — parts: Mountain ridges viewed from Mount Buller.Photo: Bahnfrend. Scenic view, Mount Buller, 2007 (1).JPG · CC BY-SA 3.0.
- Gippsland — parts: Coastal cliffs and water at the Caves Beach, Inverloch.Photo: Dalysporter. The Caves Inverloch.jpg · CC BY-SA 3.0.
- Great Ocean Road — parts: Aerial view of Point Roadknight beach near Anglesea.Photo: Bob T. Point Roadknight Back Beach Aerial Panorama.jpg · CC BY-SA 4.0.
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Photographs are resized and cropped for this slideshow. Each adapted image is shared under the licence shown with its credit. Individual source and licence links are listed above.
Aged care and home care advice
Maiden Client Advisors helps older people and their families understand care arrangements, plan support at home and coordinate care. Explore the common services provided by aged care managers and providers below. Hover over a card or select its title to reveal the details.
Understanding your needs and goals
- Discuss your needs, priorities, preferences and existing supports.
- Identify goals for independence, wellbeing and everyday life.
- Include family members or supporters with your consent.
Care planning
- Develop a care plan that reflects your goals and approved services.
- Review the service agreement and explain what it means for your care.
- Update the plan as your circumstances change.
Coordinating services
- Coordinate communication between you, your care workers and other professionals.
- Help services work together and maintain continuity of care.
- Support choices that respect your preferences and cultural needs.
Budget planning and oversight
- Plan how your approved budget supports the services you need.
- Review spending and discuss changes to your care plan and budget.
- Help you understand service costs and any contributions.
Regular check-ins and reviews
- Monitor how services are meeting your needs and goals.
- Discuss changes in wellbeing, circumstances or risks.
- Review your care arrangements and help seek reassessment when needed.
Information, choice and advocacy
- Explain care options so you can make informed decisions.
- Support you to raise concerns or discuss changes with your provider.
- Help you understand other aged care and community supports.
Hospital-to-home and care transitions
- Coordinate support when returning home from hospital.
- Communicate changes in care needs to the people involved in your support.
- Help plan a move to another care setting when needed.
Provider administration and billing
- Providers handle accounts, invoices and funding claims for services they deliver.
- Ask your provider to explain statements, charges and service prices.
- Under Support at Home, these administrative costs are included in service prices rather than charged as a separate package management fee.
Support at Home replaced Home Care Packages in November 2025. Care management includes planning, coordination, reviews and support; provider billing and administration are separate functions. Read about care management on My Aged Care.
Support at Home and aged care case management
Seeking aged care services can bring up questions, changing needs and unexpected concerns. We help coordinate the next steps and work through issues as they arise, easing the load on the loved ones who support you.
We help you review services in light of your assessed needs and the relevant Support at Home program guidelines, and ask questions about provider qualifications and requirements before decisions are made.
Let’s talk about your next step
We support clients across Melbourne and the surrounding Victorian regions listed above. To book an initial conversation, email or call Gwen. Let us know your name, your suburb, and a good time to reach you. We’ll be in touch to arrange a suitable time.
Email: gwen@maidenclientadvisors.com.au
Phone: 0480 291 193
Postal address: PO Box 321, Mount Evelyn, VIC 3796